aqa99 Terms & Conditions

1. General Terms

These Terms & Conditions ("Terms") govern the use of the aqa99 platform and all associated services. aqa99 is an online gaming platform that offers slot games, live casino, sports betting, and various other gaming services.

By accessing the platform, creating an account, or using any gaming service, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the aqa99 platform.

aqa99 reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any changes take effect will be considered as your acceptance of the revised Terms.

2. Eligibility & Age Requirement

To use the aqa99 platform, the following eligibility requirements must be met:

• You must be at least 21 years old. No person under the age of 21 may create an account or play games on aqa99.
• You must use the platform voluntarily and in a sound state of mind.
• Each user may operate only one account. Creating multiple accounts is strictly prohibited.
• The information you provide must be truthful, accurate, and complete.

3. Account Registration & Security

When creating an account on aqa99, you must provide accurate and complete information. Providing false or misleading information may result in immediate account closure and forfeiture of the associated balance.

3.1 Registration Information

You are responsible for keeping the information you provide at registration accurate and up to date at all times. If any details change, you must notify the aqa99 support team immediately.

3.2 Account Security

Keep your account password and login credentials strictly confidential. Sharing login details with any third party is strictly prohibited. You are solely responsible for all activity that occurs on your account.

• Use a strong and unique password.
• If you suspect any unauthorized access, notify our support team immediately.
• Always log in to aqa99 from a secure and personal device.
• Log out properly after each session.

3.3 Identity Verification (KYC)

aqa99 conducts user identity verification to ensure security and prevent fraud. A national identity card or equivalent document may be required for verification. Withdrawal processing may be delayed if verification is not completed.

4. Deposit & Withdrawal Policy

aqa99 processes transactions exclusively through mobile banking methods available in Bangladesh. Our supported payment methods are bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.1 Minimum Deposit Amount

The minimum deposit amount for each payment method is ৳100. Deposits below this amount will not be accepted.

4.2 Minimum Withdrawal Amount

The minimum amount for each withdrawal request is ৳500. Your account must have a sufficient balance and all active wagering requirements must be met before a withdrawal can be made.

4.3 Withdrawal Processing Time

Approved withdrawals are generally processed within 10 to 45 minutes. However, delays may occur due to verification processes or technical reasons.

4.4 Transaction Rules

• Withdrawals must be made to the same mobile banking account used to make the deposit.
• Transactions through third-party accounts are strictly prohibited.
• If a suspicious transaction is detected, aqa99 reserves the right to suspend the transaction pending investigation.
• Currency conversion and international transactions are not supported; all transactions will be conducted in Bangladeshi Taka (৳).

5. Bonuses & Promotional Offers

aqa99 offers various bonuses and promotional offers for new and regular users. It is mandatory to read the applicable terms carefully before claiming any bonus.

5.1 Welcome Bonus

New members can receive up to 100% bonus on their first deposit, up to ৳20,000. For example, a deposit of ৳1,000 will earn a ৳1,000 bonus — bringing the total balance to ৳2,000. Alternatively, a deposit of ৳42,000 will earn the maximum bonus of ৳20,000 — bringing the total balance to ৳62,000.

5.2 Wagering Requirements

Winnings from bonuses must meet the wagering requirements before they can be withdrawn. The wagering requirement is 15 times the bonus amount only — not the combined total of deposit and bonus.

Example: ৳1,000 bonus × 15 = a total of ৳15,000 in bets must be placed before bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Each user may use each promotional offer only once.
• If bonus abuse is suspected, aqa99 reserves the right to cancel the bonus and investigate the account.
• Any attempt to claim bonus benefits through multiple accounts will result in closure of all associated accounts.
• Bonus funds cannot be withdrawn directly; they may only be used for gaming.
• aqa99 reserves the right to change or withdraw any bonus or promotion without prior notice.

6. Gaming Rules

All gaming activities conducted on aqa99 are run in a fair and transparent manner. Each game has its own rules, which are displayed during gameplay.

6.1 Fair Play Policy

aqa99 uses SSL encryption and secure technology to determine the outcome of each game impartially. If manipulation of a game result is proven, the associated transaction will be considered void.

6.2 Technical Issues

If a game or bet is not completed due to a technical error, aqa99 will attempt to refund the affected amount. However, aqa99 will not be held responsible for game losses caused by internet disconnection.

6.3 VIP Program

The aqa99 VIP program has three tiers — Bronze, Silver, and Gold. Weekly cashback benefits are provided at each tier. You can advance to a higher tier based on your regular gaming activity. aqa99 reserves the right to modify VIP benefits.

7. Prohibited Activities

The following activities are strictly prohibited on the aqa99 platform. Violation of these prohibitions will result in immediate account closure and, where applicable, legal action may be taken:

• Creating or operating multiple accounts.
• Opening an account using a false identity or someone else's identity.
• Systematically abusing the bonus system (Bonus Abuse).
• Using the platform for money laundering or illegal financial activities.
• Using automated software, bots, or hacking tools.
• Placing collusive bets with other users (Collusion).
• Exploiting technical vulnerabilities in the platform or disclosing them to others.
• Conducting transactions using third-party accounts.

8. Privacy & Data Protection

aqa99 places the highest importance on the privacy and protection of users' personal information. We keep all data secure using SSL encryption technology.

8.1 Data Collection

Personal information required for account registration and verification is collected. This information will be used solely for service delivery, security assurance, and fulfilling applicable legal obligations.

8.2 Sharing Data with Third Parties

No personal information will be transferred to third parties without the user's consent, except where required by legal obligation. For more details, please see our Privacy Policy page.

8.3 Cookies & Tracking

aqa99 may use cookies and similar technologies to improve service quality. By continuing to use the platform, you consent to the use of these technologies.

9. Limitation of Liability

aqa99 accepts no liability in the following circumstances:

• Interruption to games or transactions due to internet disconnection.
• Delays or failures related to third-party services (mobile banking, etc.).
• Faults or software issues with the user's own device.
• Unexpected technical or network failures.
• Losses arising from a user's negligence or improper conduct.

aqa99 always strives to provide a reliable and secure service. However, it is not possible to guarantee uninterrupted service under all circumstances.

10. Account Suspension & Closure

10.1 Account Closure by the User

You may request closure of your account at any time by contacting our support team. Before closing your account, you should fulfill all pending wagering requirements and complete any withdrawals.

10.2 Account Suspension or Closure by aqa99

aqa99 may temporarily suspend or permanently close any account in the following circumstances:

• Violation of any part of these Terms.
• Evidence of fraud or suspicious activity.
• Failure to pass age verification or provision of false information.
• Extended period of account inactivity.
• Self-exclusion activated at the user's own request.

10.3 Self-Exclusion

As part of responsible gaming, aqa99 offers a self-exclusion feature. If you use this feature, your account will be automatically deactivated for a specified period. For more details, please visit our Responsible Gaming page.

11. Changes to the Terms

aqa99 reserves the right to change, modify, or update these terms and conditions at any time. In the case of significant changes, users will be notified as early as reasonably possible.

If you continue using the platform after changes take effect, it will be assumed that you have agreed to the updated terms. We therefore recommend visiting this page regularly.

The date on which the updated terms take effect will be noted at the top of this page under the "Last Updated" section.

12. Contact & Dispute Resolution

For any questions, complaints, or disputes regarding these terms or aqa99 services, please contact our support team.

12.1 Support Contact

• Live Chat: 24/7 live chat support — available in Bengali and English.
• Email: [email protected]

12.2 Complaint Resolution Process

When a dispute or complaint is raised, our support team will first attempt to resolve the matter through mutual agreement and discussion. If a resolution cannot be reached through discussion, steps may be taken — with the consent of both parties — to settle the matter through a neutral third party.

12.3 Rules for Submitting a Complaint

• Present your complaint clearly and in detail.
• Include the relevant dates, times, and transaction information.
• Attach any relevant screenshots or evidence.
• Submit your complaint within 30 days of the issue occurring.