aqa99's Privacy Policy
Your personal information is completely secure on the aqa99 platform — we protect your privacy through SSL encryption and strict security protocols.
1. Introduction & Scope
aqa99 ("we", "us", or "the platform") is an online gaming service in Bangladesh. When you use our website, mobile site, or any related services, you are considered to have accepted the terms of this Privacy Policy.
This policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep your information secure. If this policy changes, we will publish an update on our website and note the date of the change. We recommend checking this page regularly.
2. What Information We Collect
aqa99 collects various types of information from its users, divided into two main categories:
2.1 Information You Provide Directly
Information you provide yourself during registration or account management:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred payment method details (bKash, Nagad, or Rocket number)
- National ID card or passport number (when identity verification is required)
- Information exchanged during communications with customer support
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information (device type, operating system, browser version)
- Login time, session duration, and browsing activity
- Game play history, bet amounts, and outcomes
- Transaction history (deposits and withdrawals)
- Information collected through cookies and similar tracking technologies
3. Purpose of Data Use
We use the information we collect only for the following legitimate purposes:
3.1 Service Delivery and Operations
- Creating, managing, and verifying your account
- Processing deposits and withdrawals (via bKash, Nagad, and Rocket)
- Activating bonuses and promotional offers
- Managing the VIP program and providing cashback
- Ensuring customer support services
3.2 Security and Compliance
- Preventing fraud, money laundering, and other unlawful activities
- Age verification — ensuring services are available only to those aged 21 or above
- Account protection and prevention of unauthorized access
- Meeting applicable legal obligations
3.3 Service Improvement
- Analyzing and improving the user experience
- Planning new games and features
- Identifying and resolving technical issues
4. Cookies and Similar Technologies
aqa99 uses cookies and similar technologies to improve the user experience and ensure the platform operates correctly.
4.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: Used to remember your language preferences and personal settings.
- Analytics Cookies: Used to monitor and improve platform usage.
5. Data Sharing & Third Parties
aqa99 never sells your personal information to third parties. However, we may share information in the following limited circumstances:
5.1 Service Provider Partners
We may share limited information with companies that handle payment processing (bKash, Nagad, Rocket), provide technical support, or supply games — but only the information necessary to deliver those services.
5.2 Legal Obligations
If we are required to provide information to a government or regulatory authority under a court order or applicable law, we will do so. Where permitted by law, we will attempt to notify you in such cases.
5.3 Business Transfers
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the relevant parties. If such a change occurs, we will notify you in advance and update this policy.
6. Data Retention and Deletion
We retain your information only for as long as it is necessary or legally required:
- Account Information: For as long as the account is active and for the applicable legal period after it is closed.
- Transaction Records: For the period required for financial auditing and legal obligations.
- Game Logs: For a defined period for dispute resolution and fairness verification.
- Customer Support Conversations: For a limited period for service quality assurance and training purposes.
After the retention period expires, information is securely deleted or anonymized so that it can no longer be linked to you.
7. Data Security Measures
aqa99 applies industry-standard technical and organizational measures to protect your information:
7.1 Technical Security
- SSL/TLS Encryption: All data connections between your browser and our servers are encrypted.
- Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
- Firewall and Anti-DDoS Protection: Protection against unauthorized access and cyber attacks.
- Regular Security Audits: Routine testing to identify and address vulnerabilities.
7.2 Organizational Security
- Staff training on privacy and data protection.
- Data access restricted on a need-to-know basis.
- Rapid response protocols in the event of a data breach.
8. Your Rights and Choices
We believe you should have control over your own information. You may exercise the following rights:
8.1 Data Access and Correction
You can log in to your account at any time to view and update the information we hold about you. Contact our support team to correct any inaccurate or incomplete information.
8.2 Data Deletion Request
You may request deletion of your information after closing your account. However, certain information may need to be retained for a specified period due to legal obligations.
8.3 Opting Out of Marketing Communications
If you do not wish to receive our promotional emails or notifications, click the unsubscribe link at the bottom of the email or let our support team know. Important account-related messages will continue to be sent.
8.4 Submitting a Complaint
If you have any concerns about how your information is handled, please contact our support team first. We are committed to resolving issues promptly.
9. Age Verification and Protection of Minors
aqa99 provides services only to individuals aged 21 or above. We do not knowingly collect information from minors.
- Date of birth is verified at the time of registration.
- In suspicious cases, a government-issued ID is requested to confirm age.
- If a minor's account is identified, it is closed immediately and the associated information is deleted.
If a parent or guardian believes their child has accidentally created an account, please contact us immediately.
10. Policy Changes and Updates
We may update this Privacy Policy from time to time. When changes occur:
- The updated policy will be published on this page.
- For significant changes, a notice will be sent to your registered email address.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
We therefore recommend visiting this page regularly. If you object to any change, you may request to close your account.
Have a Privacy Question?
Our support team is always available for any questions or concerns about the protection of your information.