❓ Frequently Asked Questions
All answers to your questions about aqa99, right here
From VIP cashback to withdrawal rules — find detailed answers to whatever questions you have about aqa99 on this page.
aqa99 is a trusted and secure online gaming platform for players in Bangladesh. Whether you are a new member or an existing one, questions about accounts, payments, bonuses, or responsible gaming often come to mind. This FAQ page was created to provide simple, clear answers to each of those questions. Read through these questions and answers, organised into four main sections — VIP benefits, login issues, responsible gaming tools, and the withdrawal process — and if you still have a problem, our support team is always ready to help.
aqa99 FAQ
VIP Benefits
The aqa99 VIP program has three tiers — Bronze, Silver, and Gold. Each tier comes with weekly cashback, priority support, and special promotional offers. The higher the tier, the greater the benefits. By playing regularly, you can automatically move up to a higher tier and enjoy bigger rewards.
Each week, cashback is calculated at a set rate based on your total bets. The amount is credited directly to your account and can be used the following week. The cashback rate depends on your VIP tier — up to 0.3% at Bronze, up to 0.5% at Silver, and up to 0.8% weekly cashback at Gold.
Bronze: Entry tier, up to 0.3% weekly cashback.
Silver: Mid tier, up to 0.5% weekly cashback.
Gold: Top tier, up to 0.8% weekly cashback and the most exclusive benefits. Each tier has its own special offers.
Playing regularly and staying active is the key to tier advancement. The more time you spend actively playing on aqa99, the more opportunities you create to move up your VIP tier. Promotions are granted based on regular activity and loyalty, without any specific turnover targets. Contact the support team for more details.
Once weekly cashback is credited to your account, it becomes available as a usable balance. Standard withdrawal rules apply — the minimum withdrawal amount is ৳500 and processing is completed within 10-45 minutes via bKash, Nagad, or Rocket. Contact support to find out if any additional conditions apply.
Account & Login
Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. If you have trouble, contact support chat directly — our team is available 24/7.
First make sure your username and password are entered correctly and that Caps Lock is off. Clear your browser cache and try again. If the problem persists, contact aqa99 via live chat or email at [email protected]. The support team can assist in both Bengali and English.
Enter your mobile number or email, a preferred username, and a strong password in the registration form. Verify with a mobile OTP and confirm that you are 21 or older. Once all steps are complete, your account will be activated and you will be eligible for a 100% welcome bonus on your first deposit.
A password should be at least 8 characters long and ideally include uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth or simple sequential numbers (123456). aqa99 will never ask for your password by phone or chat.
The username chosen at registration generally cannot be changed, as it serves as your account identifier. However, if you need to change it for a specific reason, contact the support team via live chat or email and explain your situation.
Responsible Gaming
Yes, aqa99 offers both cooling-off (temporary break) and self-exclusion (long-term exclusion) options. If you feel you need to take a break, let the support team know — they will help apply restrictions to your account for a set period or permanently.
aqa99 is for people aged 21 and over only. Age is verified at registration and any account opened with false information may be closed. We are committed to ensuring the protection of minors.
Yes, you can set daily, weekly, or monthly deposit limits. This feature helps you keep your spending under control. Contact support to set a limit. Note that reducing a limit takes effect immediately, but increasing one may take some time.
Playing repeatedly to try to recover lost money, spending beyond your budget, being unable to stop playing, neglecting family or work to play — these can be signs of a problem. If you notice any of these behaviours in yourself, take a break and seek professional help.
aqa99's support team can help you with account restrictions or self-exclusion. In addition, various professional organisations and counselling services for dealing with gambling addiction are available in Bangladesh. Talking to family or trusted friends can also help. Visit our responsible gaming page for more information.
Withdrawal Questions
You need to meet the wagering requirement before withdrawing winnings from a bonus. For the welcome bonus, you only need to wager 15 times the bonus amount — not the deposit. For example: if you receive a ৳1,000 bonus, you can withdraw your winnings after placing ৳15,000 in bets. Once the requirement is met, the money can be sent to bKash, Nagad, or Rocket just like a regular withdrawal.
After requesting a withdrawal, processing is normally completed within 10-45 minutes. Seeing "pending" during this time is normal. If more than 45 minutes have passed, contact us via live chat or at [email protected] and provide your transaction ID to check the status.
Yes, withdrawals at aqa99 are processed 7 days a week, 24 hours a day. Whether it is night or a holiday, the standard processing time of 10-45 minutes remains the same. bKash, Nagad, and Rocket mobile wallets enable around-the-clock transactions to ensure this service.
Withdrawals at aqa99 generally take just 10 to 45 minutes. This is among the fastest of any online gaming platform in Bangladesh. The speed is the same across all three methods — bKash, Nagad, and Rocket. You will receive a notification once processing begins.
The minimum withdrawal amount at aqa99 is ৳500. There are three withdrawal methods — bKash, Nagad, and Rocket. The same rules apply to each method. When making a withdrawal, the mobile number registered to your account must be used as the wallet number.
aqa99 does not charge any withdrawal fees itself. However, the mobile wallet provider (bKash, Nagad, or Rocket) may apply a small service charge according to their own terms. Check the relevant wallet's app or website for the latest charge information.
Have more questions? We are here for you
If the answers above did not resolve your question, do not worry. aqa99's support team is available 7 days a week, 24 hours a day to assist in both Bengali and English.
Chat with us directly on live chat — active 24/7
Email us: [email protected]
Log in to aqa99